Smart Cabi fares calculate on manual/mileage bases with an according to distance, time of travel and number of passengers are taken into the consideration Smart Cabi reserves the rights to provide change of vehicle type from the original booked if passengers chosen vehicle/car is not available.

Waiting Time

From the first 30 minutes waiting time of passenger’s flight has landed Smart Cabi does not charge after subject to change.

However start once on the 1st hour elapsed when flight landed after will be charged regardless reason at £20 per/hr pro rota from the scheduled pick up time.

Parking Ticket

Parking ticket is not included in the online quotes, the driver may ask you to the money to be paid or on your request we could charge your card if you prefer.

Tolls & Congestion Charges

Any tolls and congestion charges are not included in the quotes. The driver may ask you for the money to be paid.

Re-schedule Booking and Amendments

All rebooking or amendments request is must to be made via an email or please let us know by the telephone after confirming made changes you will receive email in this way ensure your journey is confirmed. Journey changes not to be made with your driver.


Smart Cabi accepts any cancellation as long as 24 hours notice is required. There will be the cost involved £7 or 10% (whichever is higher) administration or transaction charges on per journey. All cancellation must be made via an email to us after you will receive confirmation by us.
If you have not receive an email which is sent from Smart Cabi confirming the cancellation, then we may have not processed it, in this case please contact us

Refunds will not be made in the following circumstances:

Ø  Passengers No Show for pre paid journey/ pre booked journey

Ø  Cancellation of booking less than 24 hour’s notice provided or afterwards.

Ø  All other refunds may be possible it should be addressed directly with Smart Cabi customer services.

Please note calls may be recorded for customer care, quality and training purposes.


We may use your personal information to provide the services you’ve requested (i.e. to process your order). We may also use this information for auditing, research and analysis to operate and improve our technologies and services. Where required to fulfil your transfer, we may pass selected information to third parties.